lianne williams

Portraits | Creativity | Drawing | Illustration

Delivery Policy

Last Edited: 17/02/2016. Set out here is the delivery policies for all items or services purchased through www.liannewilliams.com. If you have purchased something via another website such as Etsy or Depop please consult the policies set out there as they may be different. Further below is the Returns Policy.

Methods of delivery

We offer several different types of delivery. You will need to sign for your delivery.

  • Standard delivery 3-5 working days- (FREE for UK)
  • Express delivery 1-2 working days
  • International delivery- (Available on request)
  • Collection- (When available you're welcome to collect in person)
  • Personal Delivery- (When available we can deliver the item to you in person. Please contact us for a quote).

We also offer a luxury gift wrap service for special occasions. Please contact us for a quote.

FOR SAFETY REASONS WE DO NOT SHIP GLASS. Framed Artwork is glazed in Perspex.


Places of delivery

We endeavour to deliver to anywhere with a valid postal address. Currently we ship to:

United Kingdom

This comprises of England, Scotland, Wales and Northern Ireland.

Europe

This comprises the following countries:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary, Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2. Generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2

This zone covers the following territories: Australia, Belau, British Indian Ocean Territory. Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

  • If you do not see your country listed please contact us and we will see what we can do to help.

  • It is the buyers responsibility to check and provide correct delivery and shipment details at the time of purchase.

  • We are not responsible for any lost or undelivered shipments due to incorrect or excluded delivery addresses. Please see the Problems section below for further details.


Tracking & Your Delivery

  • Tracking details will be provided on your invoice and confirmation email. Tracking will be available either via Royal Mail or Collect+ who are our preferred couriers.

  • If we use a different courier and tracking is provided elsewhere we will advise you differently.

  • You will need to sign for your delivery. If you miss your delivery the courier should leave a card that advises you on what to do next.

  • Delivery Confirmation is final.


Delivery charges

  • Standard Delivery in the UK is Free.

  • Delivery charges are based on weight and then size. This can occasionally make shipping very expensive due to the awkward shape of some items. We are happy to provide examples of quotes from our couriers to reassure you.

  • Buyers are welcome to organise their own couriers or collect work in person however we are not responsible for anything that happens to the item once it leaves our address. We require proof of collection/postage. Please contact us to discuss further.

  • Delivery charges include a small fee to cover costs of packaging and wrapping material which we endeavour to look as beautiful as possible.

  • We only ship items with appropriate insurance and proof of postage confirmation & receipt confirmation and this is reflected in the cost. This is to protect your rights and ours. Tracking, if available, is provided with your shipment confirmation email. Please see the Tracking Section for more information.

  • Buyers are responsible for any additional charges they may have to pay during delivery, such as customs charges and tax.

  • Delivery charges are subject to change at any point and without warning.


Problems

Any problems with your delivery or order should be made known to us as soon as possible by contacting us at LianneWilliamsArt@outlook.com.


Returns Policy

Last Edited: 17/02/2016. Set out here is the Returns policy for all items or services purchased through www.liannewilliams.com excluding Commissions which are subject to their own terms which can be viewed here. If you have purchased something via another website such as Etsy or Depop please consult the policies set out there as they may be different.

We aim to provide a fair and personalised service when it comes to returns, refunds and ensuring customer satisfaction. 

If you feel you are eligible for a return/refund/replacement remember to:

  • Contact us immediately
  • Provide details and photos of the issue if you can
  • Keep the packaging and item safe until we can advise you what to do

DO NOT

  • Return the item without our involvement
  • Throw it, or the packaging away (the exception would be broken glass or anything that poses a danger. Instead, please take photos and dispose of the broken element carefully and according to your local rubbish disposal providers instructions)
  • Leave it too long- we have time limits on how long you can leave a return/refund/replacement claim.

You must contact us before returning an item within the set time period and follow the returns and refund procedure to ensure your claim is dealt with properly. If you do not, you do so at your own risk, and we cannot guarantee a refund, a replacement or that your items are returned safely to us. 


Returns, Refunds and Replacements

Here are some scenarios where you may wish to return an item and request a refund or replacement, and how we are likely to deal with it for you.

Commissions

Commissions are subject to their own terms and conditions.

Sale or Discounted Items

Any times purchased through a sale or are discounted are excluded from returns or refunds.

Damaged, Lost or Stolen Items:

  • Packages and items damaged or lost during shipping, due to error of the shipping company or outside involvement such as, but not exclusive to, theft, flood or fire will be covered by the delivery insurance. Depending on the situation you will be either be refunded or offered an alternative item. As original artwork is one of a kind, a replacement may be created at no expense if you wish but this will take time.

  • Stolen items will be referred to the police and the situation will be addressed case by case. You may not receive a refund straight away depending on the circumstances.

  • Items returned because a they were unable to be delivered due to buyer error, such as, but not exclusively, an incorrect shipping address provided by the buyer, packages that were never collected from a delivery depot, or addresses that fall into to shipping providers exception list will be refunded minus the delivery costs and the item(s) become the property of Lianne Williams again, once they have been successfully returned to our address. Any damage/repair/restoration costs the item may have incurred during shipping will also be deducted. The buyer will be offered the opportunity to repurchase if they so wish as long as We are satisfied the artwork will arrive at its destination. We refuse the right to sell to anyone who repeatedly fails to meet these requirements.

  • Once you have accepted and opened your delivery the item becomes your responsibility and we are no longer liable to replace or repair any damage from that point on. Please ensure you check your delivery package carefully when signing for it and note any external or suspected damage IMMEDIATELY so we can help you. Photo's are helpful. Contact us with any damage within 24hrs of signing for your item. We will not refund damage claims after 3 working days of signing for your delivery.

  • In most circumstances we will need to see photographic evidence of damage to offer a refund and we may also request the item to be returned to us, at our cost. Any alternative is entirely at our discretion.

Incorrect or Faulty Items

  • On the rare occasion we send the wrong item please contact us within 5 working days at LianneWilliamsArt@outlook.com with details of the issue, and photographs if you can provide them, so we can do one of two things:

  1. If the item we've sent you is under the value of £10 you are welcome to keep it as a gesture of good will and we will send out the correct item immediately (excluding Sundays due to opening times at the post office) with express delivery.

  2. If the item we've sent you is over the value of £10 we will send out the correct item immediately (excluding Sundays due to opening times at the post office) with express delivery, and will also send out a return postage label so you can return the incorrect item at a time that's convenient to you. You'll also be sent a £20 gift voucher for the shop as an apology and a thank you for helping us return the item.

  • Faulty items that are not a result of shipping damage but due to poor manufacture and quality control must be reported within 5 days of receipt. Items found faulty after that period of time will only be considered for a refund at the discretion of Lianne Williams.

No longer wanted/Ordered in error

  • Items ordered in error or no longer wanted may be returned as per the returns procedure within 3 days of receipt at the expense of the buyer.

  • Items must be returned in adequate packaging and fully insured.

  • Items being returned must be 100% unused and in a resalable condition.

  • A full refund will only be issued once they have been returned and their condition inspected and deemed suitable for resale. Any damage/repair/restoration costs the item may have incurred during shipping will be deducted and you will need to claim that cost back from your own insurance.


Returns Procedure

Here is our Returns Procedure. Please follow these instructions:

  1. Contact us as soon as possible and arrange your return. Please see the 'Returns, Refunds and Replacements' section to see what time frame you need to contact us in. If you're late we can not guarantee we can help you.

  2. Repackage the item you wish to return as safely as possible. Goods that become damaged during return delivery will have repair and restoration costs deducted if they are not returned in resalable condition. You can claim this back from your own shipping insurance if it occurs.

  3. Attach any labels or postage we may give you. If you are funding your own return items must be returned with maximum insurance to cover the full cost of the item and they must be signed for. You must also get proof of postage.

  4. We'll receive the returned item. All being well, we will examine the return goods and issue your refund the same day.

  • Refunds will ONLY be issued when the item is safely returned.

  • Returns should be shipped promptly within 2 weeks of beginning a refund or return claim.

  • Artwork and items must be returned with full insurance coverage to cover loss & damage during shipping to the full value of the item, it must be signed for and it must be packaged securely. Artwork or items returned damaged and will have repair costs deducted from the final balance- Your insurance must be able to cover that potential loss.

  • Artwork or items that are not returned will not be refunded.

  • Artwork and items must be returned in a condition suitable for resale.

  • Returns are NOT accepted on commissions as they are a personalised service. Please see the commissions terms and conditions for further information.

Please contact LianneWilliamsArt@outlook.com to begin a return.

Our returns address is:

Lianne Williams, Greendore, 12 Main Road, Longfield, Kent, DA3 7QZ.